Privacy Policy

1. Introduction

Welcome to SakGenLa ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our platform and tell you about your privacy rights.

2. Data We Collect

2.1 Personal Information

• Email address
• Username and display name
• Profile picture and bio
• Payment information (processed securely by Stripe)
• Content you create (music, videos, podcasts, livestreams, reels, stories, posts)

2.2 Automatically Collected Data

• IP address and device information
• Browser type and version
• Usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies

2.3 Content Data

• Audio files, video files, and podcast episodes you upload
• Livestream recordings and interactions
• Comments, likes, and social interactions
• Virtual gifts sent and received

3. How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: To provide, maintain, and improve our platform
• Content Distribution: To share your content with your audience
• Payments: To process payments and distribute earnings
• Communication: To send you updates, notifications, and support messages
• Analytics: To understand how users interact with our platform
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with legal obligations

4. Data Sharing

We may share your data with:

• Service Providers: AWS (storage), Stripe (payments), Agora (livestreaming)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Public Content: Content you choose to make public is visible to all users

5. Your Rights (GDPR & CCPA)

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your data
• Restriction: Request limitation of processing
• Withdrawal of Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@sakgenla.co

6. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Access controls and authentication
• Secure payment processing (PCI DSS compliant via Stripe)

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until you delete your account
• Content: Until you delete it or your account is deleted
• Payment Records: 7 years (legal requirement)
• Logs and Analytics: 90 days
• Stories: 24 hours (auto-deleted)

8. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• User preferences and settings
• Analytics and performance monitoring
• Security and fraud prevention

You can control cookies through your browser settings. Note that disabling cookies may limit platform functionality.

9. Children's Privacy

Our platform is not intended for users under 13 years of age. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the EU Commission
• Adequacy decisions by regulatory authorities
• Privacy Shield certification (where applicable)

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the new privacy policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for material changes)

Your continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@sakgenla.co
• Support: support@sakgenla.co
• Data Protection Officer: dpo@sakgenla.co

13. Regional Specific Rights

13.1 European Union (GDPR)

If you are located in the EU/EEA, you have additional rights under GDPR. Our lawful basis for processing is:

• Consent (for marketing communications)
• Contract performance (to provide services)
• Legitimate interests (for analytics and improvements)
• Legal obligations (for compliance)

13.2 California (CCPA)

California residents have the right to:

• Know what personal information we collect
• Know whether we sell or share personal information
• Opt-out of the sale of personal information
• Request deletion of personal information
• Non-discrimination for exercising CCPA rights